此次事件处理方法与该公司在2018年3月数据泄露的管理不善相呼应，当时国泰航空一直等到2018年10月才就该事件发表正式声明。危机公关处理欠妥，不可避免地会让公众质疑国泰航空管理层对客户和员工的诚意。工银还表示，国泰航空在二级中心和重点城市市场份额不及亚洲东部和东南部其他提供全方位服务的航空公司，导致国泰航空过度依赖香港的航空运输枢纽的竞争。

就在不久之前的央视新闻的主播说联播中，央视知名主持人康辉曾说：“有一家名字就叫‘国泰’的香港航空公司，近期的一系列所作所为真的对不起这个名字。今天联播也报道了香港各界支持民航局向国泰航空发出重大航空安全风险警示。可即便这样，今天有媒体报道国泰航空还是有人参加非法集会，叫嚣‘搞衰旅游业，让游客不敢来香港’。这可真是笑话，国泰航空不是自称为香港服务吗？现在服务谁呢？这么折腾下去，恐怕不是游客敢不敢来香港的问题，而是敢不敢坐国泰航班的问题。还是善意提醒一句：不作不死。哦，还听说国泰航空有些人员听到普通话就假装听不懂，那讲英文好了：No zuo no die。

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Genuine Original Survival Research Labs poster 1984

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